1. Introduction
PrimeCare Integrated Facility Management Private Limited ("PrimeCare IFM", "we", "our", or "us") operates the website https://www.primecareifm.com (the "Website").
This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you visit our Website, submit an enquiry form, or contact us for our facility management services. By using our Website, you agree to the practices described in this policy.
We are committed to protecting your privacy and handling your data responsibly, in compliance with applicable Indian data protection laws.
2. Information We Collect
We collect personal information that you voluntarily provide to us through our lead forms, enquiry forms, and contact channels. This includes:
- Full Name: To address you correctly in our communications.
- Phone Number: To contact you for service consultation and follow-up.
- Email Address: To send you quotations, service information, and responses to your enquiries.
- Company Name: To understand your organisation and tailor our services accordingly.
- Location / City: To determine service availability and assign the appropriate regional team.
- Service Requirement: To provide relevant quotations and service proposals.
- Message / Additional Details: Any specific requirements or notes you share with us.
We also automatically collect certain technical data when you visit our Website, including your IP address, browser type, device type, pages visited, and time spent on the site. This is collected through cookies and analytics tools (see Section 6).
3. How We Use Your Information
We use the personal information you provide only for the following purposes:
- Responding to your service enquiries and follow-up communications
- Providing service consultations, site assessments, and proposals
- Preparing and sending quotations for facility management services
- Offering customer support and resolving service-related queries
- Sending relevant business communications about our services
- Improving our Website and service offerings based on usage patterns
- Complying with legal and regulatory obligations
✅ We will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely for the purposes listed above.
4. Data Sharing & Disclosure
We do not sell, rent, or share your personal data with third parties except in the following limited circumstances:
- Service Delivery: We may share your information with our internal regional teams (Chennai and Bengaluru) to assign the appropriate personnel for your service requirement.
- Technology Service Providers: We use trusted third-party tools (such as email delivery services and analytics platforms) that may process your data on our behalf. These providers are bound by confidentiality obligations.
- Legal Requirements: We may disclose your information if required by law, court order, or government authority.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction, subject to the same privacy protections.
5. Data Security & Retention
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our Website uses HTTPS encryption for all data transmissions.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected — typically for the duration of our business relationship and for a reasonable period thereafter for legal and administrative purposes. When data is no longer needed, it is securely deleted or anonymised.
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to contact us directly if you have concerns about the security of your information.
7. Your Rights
You have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Deletion: Request deletion of your personal data, subject to legal obligations.
- Right to Withdraw Consent: Withdraw your consent for us to contact you at any time.
- Right to Opt Out: Opt out of marketing communications by contacting us directly.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
8. Third-Party Links
Our Website may contain links to third-party websites (such as Google Maps, WhatsApp, LinkedIn, Facebook, and Instagram). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our Website and services are intended for business professionals and organisations. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Effective Date" at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of our Website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
PrimeCare Integrated Facility Management Private Limited
Have a privacy concern?
Contact us and we'll respond within 2 business days.